July 11th 2024, unauthorized access to our booking.com portal was discovered due to a phishing attack. During the period of unauthorized access to the portal, phishing emails was sent to guests using this portal to book stay at the specific hotel. Unauthorized access to personal information in this incident may include name, phone number and information about past and upcoming stays. E-mail address in use for the distribution was an alias visible in the portal.

We launched an investigation and took steps to prevent further access. Further unauthorized access was prevented and information about ongoing phishing campaign was sent to users that could be affected by the incident. The incident was reported to the booking provider and the portal was closed down. We will continue working to identify the affected individuals and strengthen our security measures.

We recommend you to be extra vigilant against phishing and scams, especially requests to update payment information. As always online: Monitor your accounts for any suspicious activity and change your passwords if you suspect any unauthorized use of your accounts. If you suspect your information has been misused, please contact your booking provider.

We apologize for any inconvenience and concern this may have caused you. We value your trust and loyalty and are committed to do our best to safeguarding your personal information.